Look, we get it - nobody actually enjoys reading privacy policies. But we're gonna be straight with you about how we handle your info here at Lumion Thralquinth Resort. We take your privacy seriously because, honestly, we'd want the same respect if the roles were flipped.
When you book a room or interact with us, we're gonna need some basics - your name, email, phone number, and payment details. Pretty standard stuff. If you're booking spa treatments or making dining reservations, we'll collect info related to those services too.
We also pick up some technical data when you browse our website - things like your IP address, browser type, and which pages you're checking out. This helps us figure out what's working and what isn't on our site.
If you've stayed with us before, we might keep notes about your preferences - like if you always request a mountain view room or if you're allergic to certain foods. This isn't creepy surveillance, it's just us trying to make your next visit even better.
First off, we need your information to actually provide you with services - processing your reservation, charging your credit card, sending you confirmation emails, that sort of thing. Can't really run a resort without these basics.
We'll use your contact info to send you booking confirmations and important updates about your stay. If you've opted in, we might also send you news about special offers or events happening at the resort. Don't worry though - you can unsubscribe anytime.
Sometimes we analyze data in aggregate to understand trends and improve our services. Like, if everyone's requesting late checkout, maybe we need to adjust our policies. This stuff is anonymized though - we're looking at patterns, not individuals.
We're not in the business of selling your data to random third parties. That's just not our style. However, we do share information with service providers who help us run the resort - payment processors, booking systems, email platforms, stuff like that.
If you book activities or services through our concierge, we'll share relevant details with those providers so they can actually deliver what you've requested. Makes sense, right?
We'll also disclose information if required by law - like responding to a valid court order or protecting someone's safety. But this is rare and we'll only do it when legally obligated.
Yeah, we use cookies. Not the chocolate chip kind (though we've got those in our restaurant). Website cookies help us remember your preferences and keep you logged in. They also help us understand how people use our site.
Most browsers let you control cookies through their settings. You can block them if you want, but heads up - some features of our website might not work as smoothly.
We also use analytics tools to see how visitors interact with our site. This is aggregated data that helps us improve the user experience. We're not tracking you individually across the internet or anything weird like that.
We take security pretty seriously around here. Your payment information is encrypted and processed through secure channels. We use industry-standard security measures to protect your personal data from unauthorized access.
Our staff only has access to your information on a need-to-know basis. We train our team on privacy practices and data protection because, well, it matters.
That said, no system is 100% bulletproof. We do our best to protect your info, but we can't guarantee absolute security. If there's ever a data breach that affects you, we'll let you know promptly and tell you what happened.
You've got rights when it comes to your personal information. You can request to see what data we have about you, ask us to correct it if it's wrong, or request deletion in certain situations.
If you're getting marketing emails from us and you're over it, just click the unsubscribe link at the bottom of any email. Easy peasy. We'll still send you important stuff related to your bookings though.
Canadian residents have specific rights under privacy laws like PIPEDA. If you want to exercise any of these rights, just reach out to us using the contact info below.
We'll keep your information for as long as necessary to provide you services and comply with legal obligations. Reservation records typically stick around for several years because of accounting and legal requirements.
If you haven't stayed with us or interacted with us in a while, we might delete or anonymize your data. We're not interested in hoarding information we don't need.
Our website might link to third-party sites - like activity providers or local attractions. Once you click through to these sites, they've got their own privacy policies. We can't control what they do, so make sure to check their policies if you're concerned.
Our website isn't designed for children under 13, and we don't knowingly collect information from kids. If you're a parent and you think your child has given us information, let us know and we'll delete it.
We might update this privacy policy from time to time - laws change, our practices evolve, you know how it goes. When we make changes, we'll update the date at the top of this page. If there are major changes, we'll try to give you a heads up.
If you've got questions about this privacy policy or how we handle your information, we're here to talk. Seriously - we'd rather answer your questions than have you worry about it.
Email: reservations@lumionthralquinth.info
Phone: (604) 555-7892
Mail: 1847 Mountain View Drive, Whistler, BC V8E 0X9, Canada